Hassle Free Returns

Thinking of returning an item?

365 Day Return Policy

Shop in confidence with our 365 day Return Policy.

We are very proud to add yet another reason to buy from Vivantage.

We understand that when you buy your products, you need reassurance that you can change your mind, when you want to, and get your money back. Without the pressure of a 7, 14 or even 30 day time limit.

To help give you that peace of mind, we have a 365 day return policy so you can live without the pressure to return products quickly.

In summary:
• You can return any items you purchased for up to 365 days from the purchase date.
• Products must be in the unused condition that you received them in
• The cost of returning the goods is at your own cost. We recommend that you use a parcel delivery company that will insure you for the value of the goods you are returning.

Please note that we cannot accept hygiene or incontinence products back if the packets have been opened.

We cannot accept returns of specially ordered, bespoke or made to measure products.

You do not need to call us to let us know that you are returning something unless the item is incorrect, has a fault or falls outside of our guarantee period.

How to Return Products – from only £4.49!

Waiting around all day for a collection can be frustrating, for your convenience we are working with the following store returns partners now including Collect+ so you can drop off your parcel at your leisure:

Parcel Weight Parcel Dimensions Service
Parcel Weight Parcel Dimensions Service
Up to 10kg 60cm x 50cm x 50cm

For parcels up to 10kg in weight*, with maximum dimensions of 60cm x 50cm x 50cm at the exclusive low rate of only £4.49!

Return to over 6000 Collect+ locations open late 7 days a week.

Click here to find your nearest store Click here to create a return
Parcel Weight Parcel Dimensions Service
Between 10 - 31.5kg Longest side maximum 100cm

For parcels over 10kg we recommend Parcel2Go as an independent comparison tool to find the best value for your returns.

Click here to get a quote
Parcel Weight Parcel Dimensions Service
Over 31.5kg Over 100cm in length

For extra-large items over 31.5kg in weight* a home collection service may be available from £20 per parcel.

To enquire, please complete the contact form here

*Please check your package weight and dimensions before requesting. Weight is displayed on your original delivery note. Your original order reference or delivery postcode will be required to book.

You are welcome to arrange your own returns outside of these options. To return a health or incontinence product, please enclose the original delivery note stating the reason for return and if you would like an exchange or refund and send it to:

  • Returns Department
  • Choice Shops LTD
  • Unit E
  • Stafford Park 18
  • Telford
  • TF3 3BN

If you have lost your original delivery note don't worry! Just print out and complete our Return Form and send it with the item to the address shown on the form.

For instructions to return any other product, please contact us on 0845 689 6000. Please DO NOT send your purchase back to the manufacturer.

Once your item is received and inspected by our service department, your refund will be automatically processed and issued. Please note that depending on your bank, a refund can take up to 7 working days to show in your account.

Booking a service with Collect+ a contract is formed between yourself the consumer and Collect+ the supplier and is independent of Choice Shops LTD. Choice Shops LTD will not be held liable for any delays, losses or failures of service.

Quotes obtained via Parcel2Go.com are independent with no link to Choice Shops LTD professional or otherwise. Choice Shops LTD will not be responsible for any service purchased through Parcel2Go.

Damaged or Faulty Products

If your product is damaged on delivery, or develops a fault within the warranty period, please contact us within 7 days of delivery, or as soon as the warranty issue is noticed, by calling 0845 689 6000.

We regret that we cannot accept items for repair and that we do not stock spares for all products.